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Uniphore Customer Portal

Working with Interaction Flow Logic Elements

You use Logic Elements to determine how an Interaction Flow will proceed.

A Logic Element step drives the workflow and determines what data is acted upon and displayed. One example is a Decision Point, which evaluates one or more conditions and then redirects the Flow toward one of various predefined possible outcomes.

To add Logic Elements, click the round Add Steps icon at the top left of the Flow Map to access the Add Steps Toolbox:

OpenAddStepsToolbox_091221.png

Then drag the required element from the Logic Elements group to the desired location on the Flow Map.

The following table provides reference links for each available element:

Element

Description

Allocator

Assigns values to one or more variables at a particular step in your Interaction Flow.

Client Event

Sends action parameters by generating an asynchronous event in the Interaction Flow.

Concurrent Flow

Designates a Service Flow that will be executed while the current Interaction Flow is running.

Decision Point

Evaluates sets of conditions and directs the Interaction in an pre-defined direction.

Email

Enables an e-mail to be sent when the user reaches a certain screen, or when a particular business rule is evaluated.

Integration Point

Obtains information contained in other applications and databases.

RPA

Executes an RPA Sequence at the specified location in the Interaction Flow.

Sub-Flow

Embeds a call to another Flow from within the current Interaction Flow.

Wait Point

Prevents the current Flow from proceeding until a specific Service Flow variable is assigned a value. If needed, you can modify the length of time the current Flow will wait for Service Flow completion. This is always used together with the Concurrent Flow option.