U-Analyze Workflow

The following table outlines the sequence of steps, from setting up the system to utilizing the features of U-Analyze. Click on the corresponding reference article to access the information.

Table 2. U-Analyze Workflow

Sequence	Reference Topics
Initial Setup	System Requirements How to Login How to Create Users Type of Roles Hierarchy: Organizational structure Organization and Category Management Business Rules
Configuration and Setup	Initial Call Processing Setup Define Organization Define Category Define Business Goal Configuration of Business Rules Define Score
Daily Operations	Processing Calls: How to process calls. Reprocessing Calls: Steps to reprocess calls. Reviewing Calls: Quality control and audit reviews Comments/Feedback to Agents: How to provide feedback. Standard Reports Advanced Reports Custom Reports
Additional Resources	FAQs Troubleshooting

In this section:

Uniphore Customer Portal

U-Analyze Workflow

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