Uniphore Customer Portal

Select Re-process from pane. The Re-process page appears as shown below:

In the bottom of the page, select the Organization from the drop-down list.

Select the Category from the drop-down list.

Select any one of the Contact Types from the drop-down list. The contact types are as follows:

Select Contact Status (Completed or Failed) from the drop-down list.

Select the start date and end date in the Dates for Re-Processing field to schedule the reprocess.

Select Audio Process checkbox to re-perform audio process if there is a change in audio process values after processing is completed.

Select the Speech Recognition checkbox to re-perform speech recognition.

Select the Business Rule checkbox to re-evaluate Business Rules if there is a change in business rules after processing is completed.

Select the Score checkbox to re-evaluate score if there is a change in score after processing is completed.

Select the Contact Summary checkbox to re-perform generation of contact summary if there is a change in entity configuration and summary configuration.

Select the Sentiment Analysis checkbox to re-evaluate sentiment analysis if there is a change in transcripts after processing is completed.

Select the Report Data check box to re-evaluate report data if there is a change in score range/metadata range after processing is completed.

Click the Submit button. A confirmation message is displayed as Reprocess scheduled successfully.