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Uniphore Customer Portal

Getting Started with Selections

Selection elements get information by asking users to pick one or more answers from a pre-defined list.

The X-Designer provides you with the following Selection options:

Selection Type

Description

Yes/No

Users select one of two possible answers. The answers may be literally Yes or No, as in the example above, or they may consist of any other wording (e.g., Loans or Lines of Credit).

Choices

Choice lists can be:

In addition, you can use a choice display format that enables the user to select:

  • a single answer

  • multiple answers

Ratings

Users indicate their current level of satisfaction by selecting a value from a list of preset display options, e.g., Stars, Like/Dislike icons, Slider, etc.

Collected satisfaction ratings can optionally be aggregated and averaged into Satisfaction Scores for broader performance evaluations.

Two-Level Menus

Users select both a category and a topic from a predefined menu and the Flow continues immediately to the next page, based on their selection. There is no need to click Next following the selection.

Unlike the other Selection elements which are created inside a Page, Two-Level Menus are created directly from the Visual Page context menu on the Flow Map.

The examples below provide a sample for each Selection option:

360022968611-SelectionElementsExamples_280219.png
360001567331-ChoiceQuestions-TwoLevelSample_280218.png
Design Considerations When Using Choices Types

Most Choices type questions enable you to:

  • Define the user question that accompanies the choice

  • Set the choice Display type, for example, radio buttons, dropdown menu or multiple choice

  • Set validation and security settings

  • Assign a variable (or a collection) to hold the user choice selection

  • Add a Show/Hide Rule that controls when the choice is displayed

  • Assign a HTML reference ID that is available for use outside of Interact, for example in CSS or application extensions

Using More than One Selection Element on a Visual Page

When you design your Selection questions, keep in mind that a Page can display multiple questions (as in the example above).

When there is more than one Selection question, you'll need to decide which question will determine the Flow after a selection is made. The checkbox This will create multiple paths in your script is provided for this purpose, as shown below:

115010909883-CreateMultiplePathsExample_290617.png

Unlike the other Selection elements, a Page can contain only a single Two-Level Menu element.