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Uniphore Customer Portal

Configuring Interaction Flows

The Interaction Flow Details tab displays basic information about a selected Flow and enables you to edit some of its fields.

You can also access the following configuration activities from this tab:

InteractionFlowDetailsTabConfiguration_240518.png

Item

Description

Name

The name of the Interaction Flow. Clicking this field enables editing.

Status

Draft or Approved. Approved Interaction Flows are accessible for use by X‑Platform clients.

Type

Specifies the current Flow type.

Description

Relevant notes, usually used to describe the purpose or audience for the Interaction Flow. Clicking this field enables editing.

Last Time Modified

The date and time when the Interaction Flow was most recently updated.

Modified By

The name of the user who last updated the Interaction Flow.

Author

The designer who originally published the Interaction Flow.

Flow ID

A string used to uniquely identify this Interaction Flow. This string can be copied and sent to another user for access or review purposes.

Security Type

Open or Secured. Clicking this dropdown enables selection. This value determines whether the Interaction Flow is a protected resource.

Secured Flows can be accessed only according to the authentication/authorization settings of the current Application (e.g., Agent, Mobile, Web Self Service, etc). For more details, click here.