Uniphore Customer Portal

The default platform-level authentication method is set by the System Admin for a specific tenant.

A user with the Account Admin role (or higher) can set the default authentication method globally for your account from the X-Console Settings menu.

A user with the Account Admin role (or higher) can set the authentication method for a specified application from the Authentication panel of the selected application.

Platform-Level Authentication. Starting with Release 2023.3, Uniphore optionally uses Auth0 to authenticate and authorize users based on organization, unique Account ID, email address and password.

Internal Authentication. Authentication is based on the unique username and password provided to each X‑Platform user and managed in a secure internal database.

Custom Authentication. Authentication is based on an external Authlink authorization server that operates in accordance with X‑Platform security requirements. For more details, click here.

LDAP Authentication. (Supported only on X‑Platform versions earlier than Release 2023.4.) Authentication is based on connection to an LDAP server. For more details about configuring LDAP, click here.

SAML Authentication. Authentication is based on use of the SAML protocol. For more details about configuring SAML, click here.

Oauth2 Authentication (Mobile/Web Clients). Authentication is based on an external authorization server that operates according to the Oauth2 specification. This type of authentication provides an extra security layer for access to protected resources. For more details on Oauth2 workflow, click here.