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Understanding the RPA Monitor Calls View

Uniphore's RPA Monitor provides three different viewing modes to assist you in analyzing and understanding RPA activities: Calls, Sequences and the default Bots view.

Viewing Calls in the RPA Monitor

Tip

For basic information about the RPA Monitor page, see the RPA Monitoring: Overview.

360018763812-RPAMonitor_ExampleCallsView_140119.png

The Calls view displays historical activity grouped by RPA Call, as shown above.

Each Call in the view is presented alongside its key information in a grid. You can click on different columns to change the sort order of the information displayed:

Item

Description

Mode

The Automation Mode (Attended or Unattended) used to invoke the Call.

Timestamp

The server time of the Call.

Flow

The name of the Flow that invoked the RPA Call.

Bot

The name of the Bot executing the Call.

Sequence

The name of the Sequence that invoked the Call.

Queue Time

The length of time that the Call waited for a requested Bot to become available for use.

Run Time

The execution time that the Call required from a Bot.

Result

The Call outcome reported by X‑Platform. A Call Result can be:

  • Pass. The Call completed execution.

  • Timeout. The Call did not complete execution within the required time period.

  • Fail. The Call did not complete execution.

Call Execution Detail

Click on the Magnifier 360002173271-call-drilldown-icon.png icon on the far right side of a Call row to view complete execution information for the Call.

  • Pass results show basic details, including the ending response status:

    360036786212-RPAErrorPopup-Pass_220819.png

  • Fail and Timeout results show details, ending response status and error message, as well as details about the RPA element used to execute the call and a full screen capture taken at the time the error occurred:

    RPAErrorPopup-Fail_180221.png

    Click Copy details to clipboard to copy the full error message to the local clipboard. Clicking on the screen capture thumbnail at the bottom of the popup also displays a full-size image for more detailed information.

    Note

    The full screen capture option can be configured from the Details panel of the relevant RPA Application. For details, click here.

Applying Quick Filters to the Calls View

When needed (for example, when the Calls list is long) you can create a Quick Filter that shows the activities associated with only a single Call:

RPAMonitor_ExampleMethodsViewFilter_150318.png

Clicking on an element name (or on the Filter 360002058752-rpa-quick-filter_icon.png icon that appears when you hover over an element) adds it to a Quick Filter at the top of the Monitor page and removes all non-matching Calls from the view.

With the filter applied, you can switch between views in the RPA Monitor to see information about all the RPA elements that are related to the selected Call.

Note

Applying a Quick Filter will update data in all views of the RPA Monitor.

To release an active filter, click on the X at its right side. Adding or releasing a filter does not affect the column sort orders or history selections you have previously made.

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