Skip to main content

Uniphore Customer Portal

Understanding the RPA Monitor BOTs View

The RPA Monitor provides three different viewing modes to assist you in analyzing and understanding RPA activities: Bots, Sequences and Calls.

Starting the RPA Monitor

Note

Before you can begin using the RPA Monitor, RPA Resources need to be enabled for your account.

From the RPA section of the X-Console, click RPA Monitor. The RPA Monitor page opens displaying the Bots view.

Viewing Bots in the RPA Monitor

Tip

For basic information about the RPA Monitor page, see the RPA Monitoring: Overview.

360018636091-RPAMonitor_ExampleBotsView2_140119.png

The Bots view displays the current version and status of every Bot in the system, along with data about RPA calls executed on that Bot which match the selected time range and filters, as shown above.

Each Bot in the view is presented alongside its key information in a grid. You can click on different columns to change the sort order of the information displayed:

Item

Description

Mode

The Automation mode selected for the related Bot: either Attended 360007906672-rpa-attended-automation_icon.png or Unattended 360007954851-rpa-unattended-automation_icon.png. For more information, click here.

Bot Name

The names of all Bots in the selected time range.

A 'no-communication' 360007955131-bot-history-icon_grey.png icon will appear at the left side of a Bot that had no Calls for the selected time range or filter.

Package Version

The version number of the JIA Package that the designated Bot is currently serving.

Status

The current Status of the designated Bot. Bots continuously report their status to X‑Platform. The Bot Status can be:

  • READY. The Bot is available for execution by a Flow.

  • ACQUIRED. The Bot has been called for execution by a Flow and resources have been reserved for it. It is not available for use by another Flow.

  • BUSY. The Bot is currently executing.

  • ERROR. An error has been encountered during Bot execution.

  • NOT UPDATED. The Bot is running an outdated Package version and needs to be updated.

  • INACTIVE. The Bot has not reported its status for the required time period. It is not available for execution.

  • DELETED. The Bot was INACTIVE for an extended time period (specified in the RPA configuration) and will need to be reloaded for any future execution.

Uptime

The total length of time since the Bot began to report its Status to X‑Platform. If a Bot becomes inactive, the timer stops. The timer will restart after an inactive Bot reports that it is active once again.

Calls

The total number of execution calls that the Bot has received for the selected time range or filter.

Errors

The total number of erroneous calls that have been reported by the Bot for the selected time range or filter.

Bot Release

Click the Bot Release 360010083231-BotRelease_icon_280818.png icon to the right of any Bot currently in Acquired status in order to stop it from running and free its resources.

You may want to release a Bot if it appears to be stalled and its assigned timeout period has not yet expired.

Applying Quick Filters to the Bots View

When needed (for example, when the Bots list is long) you can create a Quick Filter that shows the activities associated with only a single Bot:

360002065972-RPAMonitor_BotsFilter_130318.png

Clicking on a Bot Name (or on the filter 360002058752-rpa-quick-filter_icon.png icon that appears when you hover over the Bot) adds it to a Quick Filter at the top of the Monitor page and removes all other Bots from the view:

360018636151-RPAMonitor_ExampleBotsView3_140119.png

With the filter applied, you can switch between views in the RPA Monitor to see information about all the RPA elements that are related to the selected Bot.

Note

Applying a Quick Filter will update data in all views of the RPA Monitor.

To release an active filter, click on the X at its right side. Adding or releasing a filter does not affect the column sort orders or history selections you have previously made.

In this section: