Flow Types: Overview
Congratulations! You are about to use X‑Platform Flows to greatly enhance your service offerings at call centers, on websites, and on your customers' mobile devices.
Flows provide you, your Agents and your customers with AI conversation-driven, menu-driven and robotic process-driven interaction and transaction capabilities, all based on Uniphore's web-based, intuitive, low-code platform.
Working with the browser-based X-Designer, you can create and maintain different types of Flows for different requirements:
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Intent Flows. Conversation-driven and chatbot workflows that connect your business logic with the powerful AI capabilities of Uniphore Natural Language Servers to help Agent and customers achieve their goals productively. For complete details on creating Intent Flows, click here.
Interaction Flows. Menu-driven workflows that use both visual and logical elements to interact directly with a user and help to achieve their goals. For complete details on creating Interaction Flows, click here.
Service Flows. Process-driven workflows that support offline and back-office activities and can be executed concurrently with other Flows. For complete details on creating Service Flows, click here.
Data Flows. Data-driven workflows that simplify real-time access to data from outside of Interact, for example by other applications or back-office activities. For complete details on creating Data Flows, click here.
X-Designer Flows support user and variable-based decisions, pre-defined rules, events, robotic process automation, and real-time integration with external data sources.
You design Flows using sequential elements called steps which are joined together by lines called connectors. Any Flow step can be connected to one or more other steps, depending on how you design workflow logic. A Flow can contain links to other Flows (called Sub-flows) to provide maximum real-time process flexibility or simplify maintenance.
As you'll see, Flows provide unlimited capabilities for building powerful, intelligent, intuitive, user-oriented services.