X‑Platform Applications: Overview
An Application provides access to primary components and functionality for X‑Platform and X‑Platform Flows. It usually serves to provide key features that enhance collaboration, communication or data collection.
An Application is always based on a Channel template, which determines the methods it uses to integrate with a Uniphore product.
The following Applications are provided out-of-the-box to all customers:
Designer | The web-based Designer used to create and modify Flows, and publish them to Interact. Only one instance of this application can be created for an account. |
Agent AI Assist | A dedicated client to provide powerful AI-based support for Agent activities using U-Assist and the NLU Server. |
Manager | A dedicated client that enables real-time tracking and analysis of call center conversations, as well as providing configuration capabilities, for a U-Assist Supervisor. |
Agent Assistant | A dedicated client that supports Agent activities with Natural Language Processing (NLP) engines. |
Agent Full | A dedicated client designed for call center use that enables Agent management of all customer interactions. |
Agent History only | A dedicated client designed for call center use, allowing Agents to view Flow history during a session with a customer. |
Customer Assistant | A dedicated client that supports Customer requests to Natural Language Processing (NLP) engines. |
Mobile Web | A dedicated client designed for web-based applications used on mobile devices. |
Web Self Service | A dedicated client designed for web-based applications used primarily in browsers, with options for secure logins. |
Public API Service | A dedicated client used for invoking third-party APIs. Only one instance of this application can be created for an account. |
Robotic Process Automation (RPA) | A dedicated client integrating advanced Robotic Process Automation capabilities in Interact. Only one instance of this application can be created for an account. |
Raw Data Service (RDS) | A data service application enabling access to advanced data handling and storage capabilities. Only one instance of this application can be created for an account. |
Login | A dedicated client for creating customized Login procedures and dialogs. |
DNIS | DNIS is a dedicated client used for call integration. Only one instance of this application can be created for an account. |
Access rights to each Application will vary according to your license type.
Note
You can see which Applications are available to your account by viewing Subscription details from the Account Information page.
All out-of-the-box Applications use default X‑Platform security settings, and come with a generated application key. You can change default Application settings at any time to suit your requirements.
About the Applications Page
The Applications page displays the list of all Applications that are configured to work with your account and enables you to add new Applications or change the details and functionality of existing Applications:
 |
Item | Feature | Description | |
|---|---|---|---|
1 | Add New Application | Enables creation of new Applications for the current account. | |
2 | Applications List | Displays all Applications for the current account, providing key details as well as their activation status.
The list is sorted by Name in ascending order by default. You can also sort the list by other fields by clicking on the relevant column heading, in ascending or descending order. | |
3 | Search Box | Enables searching the list for any Applications with field details that match the text entered. | |
4 | Activation Status | Enables you to change the current activation status of an Application.
A green toggle indicates the Application is Active and is able to communicate with the X‑Platform Server. When the toggle is red (i.e., not selected), the Application is Inactive. This means that the Application's key is disabled and users are unable to access Flows or features using that Application. Basic Applications, like the X-Console and the Designer, cannot be toggled to Inactive. |
