Understanding Your License Settings
Each account deployed on Uniphore's X‑Platform Server is authorized to run a specified set of applications, as well as a specific number of concurrent agents, as determined by the license file that is provided by Uniphore.
A license file must be uploaded for the account to enable it to work with the X-Console or use any X‑Platform applications.
The license is pre-loaded during account registration. All activities that involve updating a license (e.g., extension, replacement, etc.) are handled by the Uniphore Support team.
License Expiration Notice
When a license approaches its expiration date, a notification message will be displayed in the banner at the top of the X-Console indicating the number of days remaining before it expires.
If your license is due to expire within 24 hours, a message is displayed requesting that you contact your Uniphore support representative.
Viewing Your License Settings
You can view your current license details and settings from the Subscription tab on the Account Information page:
From the Account menu at the left side of the X-Console, click Account Information. The Account Information page is displayed.
Click the Subscription tab. The Subscription panel is displayed.
For complete details on the Subscriptions panel, click here.
Changing Account License Settings
To change or update your account license settings, please contact the Uniphore Support team.