U‑Capture System Components
This topic provides details on the U‑Capture architecture and each of the U‑Capture system components, for a brief overview see Architecture Overview, for more detailed information on each component see the following:
Collectors – On-premise data capture connections and components.
Screen Recording - Ekisa – Capture your Agent's screen data alongside their call audio and metadata.
Core Services – Connect Collectors and screen recording capabilities to the other X-platform components.
Audio Connector – In the cloud data capture connections.
Automatic Speech Recognition (ASR) – Transcription capabilities.
Conversation Service – Metadata processing and availability.
Media Handler and Storage – Audio storage management.
Policy Manager – How your system components know which calls to process for various actions.
U‑Capture Application – Access your conversation data and configure your system.
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