Overview
This section provides detailed specification on ACW Agent Assist API using which the agent can receive alerts, ACW contact summary, ACW contact disposition, and view customer details.
ACW Agent Assist Application externalizes data and makes them readily available for Agents via APIs and have them leverage in their applications.
ACW Agent Assist API use authentication token to verify the user. The authentication token will be passed as a header parameter in every request.
Given below are the list of Agent Assist APIs: