Receive Agent Alerts
This webhook allows Agent to receive information on Alerts that are displayed in the Agent desktop during the call. The alerts help agents by assisting and enabling them in handling customer calls.
https://api.<region>.cloud.uniphore.com/v2/queue/reply.<tenantid>.<environment>.<userCRMId>.alert
Example Response
{
"alerts": [{
"name": "Repeat Caller",
"message": "Please give customer the required information",
"icon": "string",
"type": "critical",
"displayCount": "3"
}]
}
Response Parameters
Response Parameters | Description |
|---|---|
| Name of the alert |
| Message displayed in the alert |
| Icon represents the image displayed based on type of the alert |
| Type of alert
|
| Number of alerts displayed in the Agent Desktop |
Response Output in UI
 |