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Uniphore Customer Portal

Receive Conversation Events

This webhook sends a request to the CRM that contains the agent's information and collects the agent's information along with conversation events.

https://api.<region>.cloud.uniphore.com/v2/queue/reply.<tenantid>.<environment>.<userCRMId>.conversation-meta
Example Response
{
"metaData": {
"conversationId": "1672833114847bw0ic0pfl",
"stationId":"default-agent",
"customerId":"nb",
"businessProcess":"US",
"event":"start",
"startTime":"1672833126148"
}
}
Response Parameters

Response Parameters

Description

conversationId

Internally system-generated unique identification number

stationId

Agent's station ID

customerId

ID of the customer who is calling

businessProcess

Name of the business process to which the conversation belongs to

event

Indicate status whether the call has started or ended.

  • start indicates start event of the call

  • stop indicates end event of the call

startTime

The time when the receive conversation events request is placed. Start time should be in yyyy-mm-dd hh:mm:ss format.

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