Uniphore Customer Portal

From the drop-down menu at the top right side of the Cisco Unified Operating System Administration page, select Cisco Unified CM Administration and click Go.

Select System > Security > SIP Trunk Security Profile and click Add New.

Enter a Name , change the Outgoing Transport Type to UDP , and click Save.

Select Device > Trunk and click Add New.

For Trunk Type select SIP Trunk , for Device Protocol select SIP , and click Next.

In the Device Name field enter the new Trunk name (e.g., RedBoxTrunk).

For Device Pool select Default.

Scroll down to the SIP Information section. In the Destination Address , enter the IP address of the U‑Capture Collector that will be recording these devices. You should leave the Destination Port as 5060 unless instructed otherwise by the site administrator.

For SIP Trunk Security Profile select Non-Secure SIP Trunk Profile.

For SIP Profile select Standard SIP Profile.

Click Save , and then click Reset.

Select Device > Device Settings > SIP Profile and click Standard SIP Profile.

Click on the Copy button.

In the SIP Profile Information section enter a new Name and Description.

Scroll down to the SIP OPTIONS Ping section and tick the Enable Options Ping … box.

Set the intervals as required, but we recommend reducing the Ping Interval for In-service and Partially In-service Trunks to 30 seconds and the Ping Retry Count to 4.

Click Save.

Select Call Routing > Route/Hunt > Route Group and click Add New.

In the Route Group Name field enter a name (e.g., Redbox_RouteGroup).

From the Distribution Algorithm drop-down list select the Top Down option.

Scroll down to the Current Route Group Members.

To change the priority of a device, choose a device name in the Selected Devices list box. Move the device up or down in the list by clicking the arrows on the right side of the list box.

To reverse the priority order of the devices in the Selected Devices list box, click on Reverse Order of Selected Devices.

Click Save.

Select Call Routing > Route/Hunt > Route List and click Add New.

In the Name field enter a name (e.g., Redbox_RL).

Tick the Run On All Active Unified CM Nodes option and click Save.

Select Call Routing > Route/Hunt > Route Pattern and click Add New.

In the Route Pattern field enter a name (e.g., 8888).

From the Gateway/Route List select the option that was created earlier (e.g., RedBoxTrunk).

Click Save . If an information message is displayed, just click OK.

Select System > Service Parameters.

From the Server drop-down list select the required server.

From the Service drop-down list select the required service.

Still on the same screen, scroll down to the Clusterwide Parameters (Route Plan) section.

Change the settings for both Stop Routing on Unallocated Number Flag and Stop Routing on User Busy Flag , to False.

Click Save.

Select Device > Device Settings > Recording Profile and click Add New.

In the Name field enter a name for this profile (e.g., RedBoxRecordingProfile).

In the Recording Destination Address field enter the Route Pattern which was created earlier (e.g., 8888) and click Save.

Select Device > Phone and click Find to display the list of phones.

Click on the phone that you want to enable for recording.

In the Device Information section, set Built in Bridge to On and Privacy to Off.

Click Save , and do not reset the phone.

In the Association section, click on the Line xxxx you wish to record.

In the Line xxxx section, set the Recording Option to Automatic Call Recording Enabled, and the Recording Profile to the one created earlier (e.g., RedBoxRecordingProfile).

Click Save, then click Reset.