Manage and Maintain

Cisco Active Recording Control

Recording Control Policies

Use Recording Control policies to control which call recordings are discarded and retained. Recording Control policies do not impact live calls so they can continue to be monitored, blocklisting a call will not disable the call for recording and instead simply discard the call after the call has ended.

For more info on Recording Control Policies and further direction on adding, editing and deleting Recording Control Policies see Manage Recording Control Policies.

Blocklist: Blocklist policies can be used to provide fine control of what recordings are discarded, all calls outside the scope of the Blocklist will be retained.
Allowlist: Allowlist policies are the reverse of a Blocklist, an Allowlist can be used to specify calls to be retained that would otherwise be discarded (all calls outside the scope of the Allowlist will be discarded).

Typically once the U‑Capture Collector has been fully configured and initial setup is complete recordable items (devices, agents, etc) will be recorded, any new recordable items will be automatically added to the system provided that the following conditions are met:

In IntegrationAdapter.ini [Phones]DetectNewItems is set to 1 (to enable the automatic detection of new recordable items), and [General]RecordByDefault is also set to 1 (to automatically enable those newly detected devices for recording).

Caution - Editing the IntegrationAdapter.ini should be performed by a suitable trained Engineer

The IntegrationAdapter.ini file is crucial to call recording, making changes to this file may cause disruption to your call recording - the settings mentioned above will have been set in the initial deployment of your system, to make any changes please contact your Uniphore representative to discuss the assistance of a suitably qualified installation and support engineer.

System Updates

If you require further system configuration changes for your Conversa/Cisco Active integration, or you need to increase capacity/resiliency in any way, please contact your Uniphore representative for support.

In this section:

Uniphore Customer Portal

Manage and Maintain

Cisco Active Recording Control

Recording Control Policies

Caution - Editing the IntegrationAdapter.ini should be performed by a suitable trained Engineer

System Updates

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