Accessing the Agent Application
When the Agent Application is used as a standalone program, it is accessed from the browser by entering the relevant URL. The application key must be appended to the URL.
The format of the access URL is:
https://[host:port]/agent-app/?accountId=[accountId_defined]&appkey=[appkey_defined]
For example:
https://gate.dcmtelco.com/agent-app/?accountId=12345678&appkey=486f4918-bbbd-4dbe-b094-4f3a778faccb
After entering the URL, the Agent is typically redirected to a Login page. The need for login is determined by the application settings configured in the X-Console. For more details about the Login page, click here.
Note
For complete details about configuring login settings for the Agent Application, click here.
The X‑Platform provides the following options that facilitate access to the Agent Application and offer extra functionality:
Using a Direct URL: This URL accesses a specified Interaction and its variables.
Passing Agent ID in the URL: This URL passes the Agent ID to the server, for auditing purposes.
Other additional parameters can be passed in the access URL to customize the look and feel of the application (e.g., theme and presentation language). For details, refer to Customizing Look and Feel.