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Uniphore Customer Portal

Building the URL to Customize Look and Feel

You can pass parameters in the access URL that apply a customized look-and-feel to the Agent Application.

Loading a Dynamic Theme

A specific Theme can be applied to determine the appearance of the Agent Application and its content. For example:

https://gointeract.io/agent-app/?accountId=12345678??appkey=9ad59...49b3e22f&theme=aristo

If the Theme comes from a source other than the default, the absolute path to the folder containing the theme files will also need to be specified. For example:

https://gointeract.io/agent-app/?accountId=12345678??appkey=9ad59...49b3e22f&theme=http://10.90.18.72:8080/agent-app/jquery/css/aristo
Determining Presentation Language

By default, the agent's locale determines the language in which the application is displayed. To change this, you can specify one or both of the desired language parameters in the access URL:

  • lang - Sets the language of the UI components of the application.

  • Language - Sets the language of the content of the Interaction.

Using both of these parameters with different values makes it possible to display UI components in French (the language preferred by the Agent) together with the Interaction content in English (the language of the Interaction user). For example:

https://gointeract.io/agent-app/?accountId=12345678?appkey=9ad59...49b3e22f&lang=French&Language=English
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