U‑Capture Cisco Active Integration Guidelines
This topic provides a technical overview of the U‑Capture call recording integration for Cisco Active and provides general installation/configuration details.
Note
This topic is designed for use by Uniphore and partner installation and support engineers and is not intended for customer use – a cut-down Technical Guidelines topic is available for customer System Administrators, see Cisco Active Technical Guidelines.
Configuration details for Cisco contact centre components such as UCCE and UCCX are provided in the associated Integration Guidelines for each component.
New in this Topic
Version 1.1 of these guidelines includes the following general updates:
Configure the Integration Adapter topic updated to include the NATS JetStream settings introduced in U-Capture 2024.2.
Version 1.2 of these guidelines includes the following general updates:
Minor adjustments have been made throughout the topic to better align with the next generation of U-Capture.
Add/Remove Devices topic renamed to Cisco Active Recording Control, information on Recording Control policies has been added to this topic, information on managing devices in U-Capture is no longer relevant and has thererfore been removed.