Search and Replay Recordings Introduction
You can search, retrieve, and replay recordings from your U‑Capture system – simply go to Conversations and click the Recorded tab in the menu at the top of the screen.
So what would you like to do? A quick search, a detailed search, export call audio, control playback, view transcriptions, or something else? Whatever it is, we have details to help.
If you want to listen to live calls, switch to the Live Monitor tab – just click the Live Monitor tab in the menu at the top of the screen. Check out the Listen to Live Calls topic for more details.