Quick Search

So this one is pretty easy, as you’d expect, but have a quick look at the step by step information so that you don’t miss any of the handy features available.

To search and replay recordings:

In U‑Capture go to Conversations > click the Recorded tab in the menu at the top of the screen if you’re not there already.
Start typing in the Search box to search for matching details of the calls you wish to see. Anything matching your search is listed in the Results panel, and suggested matches will also be shown to save you some time. Text searches are not case-sensitive.
- To change the time and date range you’re searching across, click the Calendar and set the dates for what you need.
  Tip
  In the calendar you can also select a “quick-pick” option like Last Week or Last Month.
- To quickly replay a recording, just click the item in the Results panel and use the media player to replay the call.
- When you click an item in the Results panel, details and actions are shown in the Properties panel. From here there are a few different pages with different details and actions - Preview, Details, Annotations, Transcript, and Locks.

That’s it, all quite easy, and if that’s all you want to do, then you’re done. However, if you want to make full use of the Recorded tab and the integrated Media Player, then check out the other topics for more details.

In this section:

Uniphore Customer Portal

Quick Search

Tip

Search results