RPA: Enhancing Flows with Automation (Legacy)
You can greatly enhance the power and intelligence of your X-Designer Flows by using Uniphore Robotic Process Automation (RPA) with the X-Designer.
Uniphore RPA creates bots to transparently perform tasks using your existing desktop apps and backoffice procedures in any Flow, enabling you to dramatically increase your business agility.
Uniphore RPA sequences are organically integrated with our easy-to-use X-Designer and with our powerful JBot automation platform.
How RPA Enhances Customer Service
Uniphore RPA is especially effective for customer service workflows.
For example, a bot can be used to automatically query and update data in external applications in real time, while your customer is still in the conversation or using the chatbot. It helps to eliminate that frustrating phrase: 'Wait a minute while we access your information'.
RPA can handle any application scenario. It knows how to automate time-consuming keypresses, menu selections, table lookups, typing text, copy-paste routines – in fact, the full range of today's digital interactions. RPA can also be invoked by common user interface (UI) events, like clicking a button, completing a text field, or closing an application window.
Finally, because using RPA in X-Designer Flows is a no-code solution, designing Flows that use automation is simple and maintaining them is easy.
For details on how to add RPA Sequences to your Flows, click here.
For a basic Uniphore RPA activity workflow, click here.
Important
Before you can begin using Uniphore's RPA capabilities, enable RPA here for your account.