Response Strategy
The response strategy outlines procedures for responding to different types of disruptions:
Security Threats: Prompt detection, mitigation, and communication of security incidents are essential for minimizing the impact on customers and stakeholders. Uniphore employs security incident response protocols, including incident detection tools, incident response teams, and communication channels for notifying affected parties.
Data Loss: Implementing regular data backups, redundant storage systems, and data restoration procedures ensure timely recovery with minimal downtime. Uniphore utilizes traditional backup solutions, and disaster recovery sites to protect against data loss and corruption.
Service Disruptions: Incident management processes, root cause analysis, and transparent communication with customers help mitigate the impact of service disruptions. Uniphore employs incident response teams, service monitoring tools, and customer communication channels to identify, diagnose, and resolve service disruptions promptly.