Plan Development
The development of the BCP involves establishing communication procedures, customer communication protocols, resource allocation strategies, and system recovery procedures. Documentation of these processes ensures clarity and consistency in response efforts.
Communication Procedures: Uniphore establishes communication channels for internal and external stakeholders to facilitate timely and accurate communication during disruptions. This includes establishing contact lists, communication protocols, and escalation paths for key personnel.
Customer Communication: Uniphore develops templates for notifying customers about disruptions and progress updates. This may include email notifications, status updates on the company website, and dedicated communication platforms for real-time updates.
Resource Allocation: Uniphore identifies backup resources and alternative infrastructure for rapid deployment in the event of a disruption. This includes maintaining up-to-date inventories of hardware, software, licenses, and other resources necessary for recovery efforts.
System Recovery: Uniphore documents step-by-step procedures for system recovery and restoration. This includes testing and validating recovery procedures regularly to ensure effectiveness and minimize downtime.