Business Impact Analysis
Understanding the critical functions and resources required to support Uniphore's operations is essential for developing an effective response strategy. Key resources include hardware, software, and personnel necessary for maintaining service availability and data integrity.
Hardware: Uniphore relies on cloud-based infrastructure hosted on platforms such as Amazon Web Services (AWS). The hardware infrastructure includes servers, storage systems, networking equipment, and other components necessary for delivering Uniphore's services.
Software: Uniphore develops and maintains software applications, platforms, and tools that form the core of its service offerings. These include customer-facing applications, backend systems, databases, and monitoring tools essential for service delivery and management.
Personnel: Uniphore's employees, including platform engineers, product engineers, technical support staff, and IT professionals, are critical resources for maintaining service availability and responding to disruptions. Training, communication, and coordination among personnel are essential for effective response and recovery efforts.