Manage and Maintain
Genesys Cloud Recording Control
Recording Control Policies
Use Recording Control policies to control which call recordings are discarded and retained. Recording Control policies do not impact live calls so they can continue to be monitored, blocklisting a call will not disable the call for recording and instead simply discard the call after the call has ended.
For more info on Recording Control Policies and further direction on adding, editing and deleting Recording Control Policies see Manage Recording Control Policies.
Blocklist: Blocklist policies can be used to provide fine control of what recordings are discarded, all calls outside the scope of the Blocklist will be retained.
Allowlist: Allowlist policies are the reverse of a Blocklist, an Allowlist can be used to specify calls to be retained that would otherwise be discarded (all calls outside the scope of the Allowlist will be discarded).
Add and Remove Users
Typically once the U‑Capture / Genesys Cloud integration has been fully configured and initial setup is complete, recordable users will be recorded. Any new recordable users will be automatically added every 24 hours.