Features of U-Analyze Conversations
The features of U-Analyze provide fine grade access control and helps in user authorization. These are governed by Role-Based Access control (RBAC) and the set of features are allowed to access by a given role. Fine grade access is given to the users with the help of profiles, which means users within the same role can have access to a different set of features.
The following are the set features in U-Analyze application:
SNo | Feature Name | Description |
|---|---|---|
1 | Manage Organizations | View, Create and Update Organization |
2 | Manage Business Process (Categories) | View, Create and Update Business Process or Categories |
3 | Manage User Profiles | View, Create and Update User Profiles and Assign Privileges |
4 | Manage Users | View, Create and Update Users |
5 | Manage Business Evaluators | View, Crate and Update Business Rules |
6 | Allow Contact Search | Allow Searching Contacts by Text, Metadata and other Filters |
7 | Manually Redact Transcripts | Allow Manual Redaction of Transcripts |
8 | View PII Data in Transcripts | View PII Data in Transcripts |
9 | Manage System Properties | View, Crate and Update System Properties |
10 | Manage Schedule Jobs | View, Crate and Update Schedule Jobs |
11 | Manage Advanced Reports | View, Crate and Update Advanced Reports |
12 | View System Reports | View System Reports |
13 | Quality Management | Quality Analyst Call List, Dashboard, Agent view and Feedback logs |
14 | Manage Contact Details | Allow to listen to Audio Recordings, View Transcripts, Audit Calls, Provide Feedback to Agents |
15 | Import/Export Configuration Data | Ability to import and export configuration data |
16 | View Audit Logs and Generate Reports | Ability to View Audit Logs and Generate Reports |
17 | Download Results | Allow to Download Results |
18 | Manual Score Override | Allow to Score Override |