Role and Feature Mapping
The below table shows the role and feature mapping:
ID | Name | Super User | Administrator | Business Analyst | Reporting Analyst | Quality Analyst | Agent |
|---|---|---|---|---|---|---|---|
1 | Manage Organizations |
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2 | Manage Business Process |
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3 | Manage User Profiles |
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4 | Manage Users |
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5 | Manage Business Evaluators |
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6 | Allow Contact Search |
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7 | Manually Redact Transcripts |
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8 | View PII Data in Transcripts |
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9 | Manage System Properties |
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10 | Manage Schedule Jobs |
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11 | Manage Advanced Reports |
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12 | View System Reports |
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13 | Quality Management |
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14 | Manage Contact Details |
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15 | Import/Export Configuration Data |
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16 | View Audit Logs and Generate Reports |
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17 | Download Results |
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18 | Manual Score Override |
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* View the contact of the Agents mapped under QA
** View the contacts handled by that Agent