Control Playback
The Media Player is displayed when you highlight a call — just like any other media player, use the Play/Pause, Forward, Back buttons and Playback Speed options to control playback. You can also use the following features for finer control:
Feature | Description |
|---|---|
Audio Waveform | Call audio is represented in the main waveform panel. You can use this to quickly see points in the conversation such as speech, silence, or dial tones. |
Jump | Click anywhere in the audio waveform to jump to that point in the call. |
Restart | Click the Replay button in the Playback Controls to restart playback. |
Volume | Use the volume button sliders and mute button for finer audio control, audio volume can be set for each audio channel as well as via a Master volume control. |
Zoom | Use the Zoom options to zoom in on the audio, this is particularly useful for longer calls. |
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