Contact Processing Metrics
Measure the time required to process each event of contact analysis life cycle by each service or functionality.
Obtain the cumulative duration required to processes 'x' number of audio hours for overall processing and by each service or functionality.
The processing metrics are obtained by tracking the timestamp of each event by each service in the analysis process. By capturing start timestamp, end timestamps, service name, status, and reason (if there are any failures) of each event in the contact analysis cycle, can derive the following insights by leveraging the Grafana dashboards:
• Progressive Metrics
Contacts by Hourly
Contacts by Minute
Voice Contacts Duration by Hourly
Voice Contacts Duration by Minute
• Summaries
Completed Contacts
Completed Contacts Duration
Contacts Processing Time by Service
• Running vs Completed and Failed Contacts
• Failed Contacts Metrics
By Service, Reason
