Business Analyst Audit Logs
Click on User Audit Logs tab.
Select Role as Business Analyst from the drop-down list.
Select Module from the drop-down list. By default, “All” is displayed. The following modules are available for Business Analyst role:
All
Business Goal
Business Rule Hierarchy
Business Rule Configuration
Score
Business Rule Group
Import Configuration
Export Configuration
Reports
Speech Tuning
Authentication
Speaker Identification Attributes
Select the From date and To date in which audit logs to be downloaded from Processing Date field.
Select Organization from the drop-down list. By default, “All” is displayed.
Select Category from the drop-down list. By default, “All” is displayed.
Click Download button to generate CSV file with naming convention UserAuditLogs_<ClientName>_<Organization>_< DD-MM-YYYY – DD-MM-YYYY>
Action Items:
Find the below action items included in audit logs for Business Analyst role:
Action Items | Definition |
|---|---|
Add | Add parameters such as Business Goal, Business Rule, Business Rule Configuration, Score and Business Rule Group and Custom Report, Workbook in Advanced Report etc. |
Edit | Edit parameters such as Business Goal, Business Rule, Business Rule Configuration, Score and Business Rule Group and Custom Report, Workbook in Advanced Report etc. Capture when screen level global filter is applied |
Delete | Edit parameters such as Business Goal, Business Rule, Business Rule Configuration, Score and Business Rule Group and Custom Report, Workbook in Advanced Report etc. |
Link | Link Business Rule |
Delink | Delink Business Rule |
Add Keyphrase | Add keyphrase for a Business Rule |
Import | Import of Configuration into a Category |
Export | Export of Configuration for a Category |
View | View the reports (Score Analysis, Keyword Analysis, Business Rule Analysis, Call/Speech Attribute, Favourite, Custom Report) |
Mark | Mark a Report as Favorite |
Unmark | Unmark a Report from Favorite |
Download | Download data from Call Analysis, Agent Analysis and Customer Analysis as .csv file Download any chart and workbook as an image (.png format) |
Listen | When clicks on call ID, it navigates to Call Details page, where we can listen the call |
Share | Sharing of workbook to another Analyst with Edit, View Only or Revoke permissions |
Switch to Org | Switching from one Organization to another Organization, when user has access to multiple organizations |
Login | Log into Business Analyst |
Logout | Log out from Business Analyst |
The audit logs are archived manually and are available for retrieval. For compliance purposes, logs are required to be maintained for 10 years.