Uniphore Customer Portal

Install AWS CLI. Refer to Installing or updating the latest version of the AWS CLI.

Download and run the AWS CLI 64-bit Windows installer from AWS CLI Microsoft Software Installer.

Enter cmd in Windows search in the taskbar to open the Command Prompt.

In the Command Prompt window enter the aws --version command. The Command Prompt displays an output similar to the one shown below:

aws-cli/2.12.0 Python/3.11.3 Windows/10 exe/AMD64 prompt/off

This confirms the installation of AWS CLI on your local machine.

Upload the audio files in the S3 bucket. Use the shell script mentioned below to upload:

audio=$4;
category=$3;
organization=$2;
tenant=$1;

bearer='l!5ZElx+DJy3#9</gZA_V9q5d2=hD9';
s3repo='s3://u-analyze-s3-to-efs/audio-repo/new/'$tenant'/'$organization'/'$category;
awsAccessKeyId='AKIAQHMDTJUHP3RI4LHV'
awsSecretAccessKey='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';

echo "----------------------------------------------------------------------"
echo "                             Properties                               "
echo "----------------------------------------------------------------------"


echo "Audio Path : $audio"
echo "Category : $category"
echo "Organization : $organization"
echo "Tenant : $tenant"

# echo "Bearer : $bearer"
echo "URL : $url"
echo "S3 : $s3repo"
# echo "AWS Access Key Id : $awsAccessKeyId"
# echo "AWS Secret Access Key : $awsSecretAccessKey"
echo "----------------------------------------------------------------------"
echo "                             S3 API                                   "
echo "----------------------------------------------------------------------"
echo "uploading audio $callId"
AWS_ACCESS_KEY_ID=$awsAccessKeyId AWS_SECRET_ACCESS_KEY=$awsSecretAccessKey aws s3 cp $audio $s3repo --recursive
echo "uploaded audio $callId"
echo "----------------------------------------------------------------------"
echo "                          U Analyze API                               "
echo "----------------------------------------------------------------------"
echo "posting meta $callId"


# eg : sh upload_files_in_S3.sh "tenant-uanz-func-uanalyze" "testAnalyze" "candidature_feedback_stereo" "D:\Latest_Uniphore_Folder_Jan_2023\xplatform\usercreation\audiofiles"

Update the call processing info in a CSV file.

Update the column values that follow based on the number of calls you want to upload:

Save the CSV file in a location of your choice.

Update the voice.api.url , the authorization bearer token and the log path in the application properties file in the format given below:

https://<contact api hostname>/cga/contacts/voice

For example:

https://api-uni-load.us.cloud.uniphoredev.com/cga/contacts/voice

A sample of the application properties file is shown below.

voice.api.url=https://api-uni-load.us.cloud.uniphoredev.com/cga/contacts/voice
server.port=8090
voice.api.authorizationToken=Bearer l!5ZElx+DJy3#9</gZA_V9q5d2=hD9
defaultNoOfCallsPerRequest=100
voice.api.columns=CALL ID,STATUS CODE,MESSAGE,REQUEST
log.path=D:\xplatform\bulkcall

Run the client JAR.

Place the client JAR file in a location of your choice.

Open the git bash terminal and change directory, using cd command, to the client JAR file location.

Run the command that follows:

java -jar client-module-0.0.1-SNAPSHOT.jar --spring.config.location=application.properties

Import the bulk call processing collection JSON file to postman. A sample of the file is shown below for reference:

{
	"info": {
		"_postman_id": "efb78dfd-3e7e-43d2-87e5-9423dfb7309f",
		"name": "Bulk Call Processing",
		"schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json"
	},
	"item": [
		{
			"name": "Bulk Call Processing",
			"protocolProfileBehavior": {
				"disabledSystemHeaders": {
					"content-type": true
				}
			},
			"request": {
				"auth": {
					"type": "bearer",
					"bearer": [
						{
							"key": "token",
							"value": "l!5ZElx+DJy3#9</gZA_V9q5d2=hD9",
							"type": "string"
						}
					]
				},
				"method": "POST",
				"header": [
					{
						"key": "Content-Type",
						"value": "application/json"
					},
					{
						"key": "charset",
						"value": "UTF-8",
						"type": "default"
					}
				],
				"body": {
					"mode": "raw",
					"raw": "{\n\"filePath\":\"D:/Latest_Uniphore_Folder_Jan_2023/xplatform/bulkcall/csvfiles/mono/english_100hrscalls_mono.csv\",\n\"noOfCalls\":\"10\"\n}"
				},
				"url": {
					"raw": "http://localhost:8090/contacts/voice/bulk",
					"protocol": "http",
					"host": [
						"localhost"
					],
					"port": "8090",
					"path": [
						"contacts",
						"voice",
						"bulk"
					]
				}
			},
			"response": []
		}
	]
}

Update the location of CSV file in the body. Refer step 8 for the saved location.

Update the IP address of the machine where the client JAR is running in the URI. An example of IP address is shown below:

http://localhost:8090/contacts/voice/bulk

Click Send > Download.