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Uniphore Customer Portal

Administrator Audit Logs
  1. Click on User Audit Logs tab.

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  2. Select Role as Administrator from the drop-down list.

  3. Select Module from the drop-down list. By default, “All” is displayed. The following modules are available for Administrator role:

    1. All

    2. Organization

    3. Category

    4. User

    5. Import Agent

    6. Reprocess

    7. Authentication

  4. Select the From date and To date in which audit logs to be downloaded from Processing Date field.

  5. Click Download button to generate CSV file with naming convention UserAuditLogs_<ClientName>_<Organization>_< DD-MM-YYYY – DD-MM-YYYY>

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Audit Output:

The following values are displayed in Audit logs output:

  • Date and Time

  • Organization

  • Category

  • Role

  • User Name

  • External ID

  • Email

  • Module

  • Action

  • Parameters

  • Details

  • Status

Action Items:

Find the below action items included in audit logs for Administrator role:

Action Items

Definition

Add

Adding of parameters such as Organization, Category and User

Edit

Editing of parameters such as Organization, Category, User

Delete

Deleting of parameters such as Organization, Category, User

Import Agents

Any agents that are imported

Reprocess

Reprocess request sent

Login

Log into Administrator

Logout

Log out from Administrator

The audit logs are archived manually and are available for retrieval. For compliance purposes, logs are required to be maintained for 10 years.