2023.3.1
The U-Assist 2023.3.1 Release introduces the following new or enhanced features:
New Features
Support for Live Call Transcripts in AI Agent Assist
With this Release, an Agent can view a complete transcription of the current customer conversation during a call. Access to this capability is from the AI Agent Assist application toolbar:
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For more details, click here.
Enhancements
There are no enhancements in this release.
Defect Fixes
There are no defect fixes specific to this release.
Known Issues
There are no known issues in this release.