Uniphore Customer Portal

Uniphore's Intelligent Assistant (IA) is an interactive virtual agent that can solve the user's problem. The IA is a customer service bot framework that easily integrates with Natural Language Processing (NLP) engines.

Our IA uses X-Designer business logic capabilities to communicate directly with NLP engines and with end users. Your user enters a free text request that naturally describes what they want to do, and the IA does the needed behind-the-scenes work to support fulfillment activities for the request.

With access to all of the powerful features of X-Designer (robotic process automation, multiple flows, rules-based decisions, events handling, integration with external data sources, multimodality, etc.) the IA is able to perform complex transactions and get requests resolved faster all without need for intervention by a support agent.

Here's what the Intelligent Assistant might look like when used in a web-based Customer Support Center:

You can operate multiple Intelligent Assistant Domains simultaneously, each with its own framework and each accessing different Intent Flows, according to your service needs.