Viewing Flow History
The Agent application provides a History Flow tab, where you can view all account-level data for a specific instance of:
an Interaction Flow
an Intent Flow (Intelligent Assistant chatbot conversation)
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The History Flow tab provides key information for a selected Flow, and displays complete execution details, including:
Answers supplied by a user (Interaction Flows only)
Flow user steps
Variables saved or updated during a Flow
Device characteristics
For complete details on using the History Flow tab, click here.
To display the History Flow tab for a specific Interaction Flow, you search for the instance using the Search tool at the top of the Agent or Agent (History Only) application, entering a Flow attribute (e.g., caller attribute, history search ID, DNID, etc.).
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For a complete list of searchable attributes, click here.
Tip
In the X-Designer, when using the Agent application to preview and test an Interaction Flow, you can view Flow history by navigating through the Interaction. Upon its completion, when you click Done, the History panel will be displayed automatically.