Uniphore Customer Portal

Check the volume/mute controls in the Media Player.

Check your PC sound settings.

Audio may not be available for the call – The media player audio channels should indicate where audio is in the call.

This may be a “Suppressed Call”. That is, the recording has been automatically or manually suppressed while payment information or other personal details are being taken.

A transcription may not be available for the call. Check there’s a transcription flag for the call (see Flags).

There can be a delay between a call being recorded and a transcription being available – this delay could be significant and is dependent on how, when, and where your calls are stored and processed – see your System Administrator for further advice if needed.

It doesn’t exist. Sorry, I know that’s not ideal, but sometimes it’s true. Some systems are configured to not record under specific circumstances.

It’s been deleted. The recording may have been manually or automatically deleted. This can be clarified by your System Administrator if needed.

You’ve been too specific with your search. Relax your search criteria a bit and you may find the recording.

You don’t have permissions. If you don’t have access permissions, you won’t be able to find the recording. If you need to clarify your permissions, see your System Administrator.