Topic Discovery Dashboard
The Topic Discovery Dashboard identifies and analyzes trending topics over a selected date range. It features agent key phrases, customer key phrases, and conversation drill-downs to provide detailed insights into specific topics and trends.
What insights can you get from the Topic Discovery Dashboard?
Name | Description |
|---|---|
Hot Topics | Lists the most discussed topics in conversations. NoteCurrently, Hot Topics will be shown for 72 hours only. |
Topic Breakdown | Displays topic details based on Agent Key Phrases or Customer Key Phrases. Hover over a topic name to see the Total Conversation Count. |
Topic Trends | Graphical representation of trending topics. |
Right-click the desired topic in the Topic Breakdown.
A small Explore window will appear.
Select Agent Key Phrases or Customer Key Phrases.
The Key Phrases will be displayed.
Note
Select the Table option to change the view to a tabular format.
Right-click the desired Key Phrase.
A small Explore window will appear.
Select Conversations to see the list of conversations where the key phrase was used.