Uniphore Customer Portal

Log in to your tenant in the U-Assist ACW Application using an Administrator login.

In the address bar, replace the text after /admin/ with /bulk-text-upload. For example:

https://uassist.us.cloud.uniphorestaging.com/admin/bulk-text-upload

Select the Organization from the drop-down list.

Select the Business Process to test the AI results with a Transcript.

Click File Upload button. Locate and select the transcript file (.zip) that you want to test. The selected file name is displayed next to the File Upload button.

The transcript file must meet the following conditions:

After uploading the file, a token ID is generated through API and auto-filled in the Enter Token Number field. The following details of uploaded transcript file details are listed in the table:

Click Download Results button to download the results in the format of <token number>.zip. Extract the .zip file and view the list of output results in JSON format. The output file (JSON) contains the following information:

Sample JSON file:

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You can also download the output results using the Export () icon in the Download Report column of the table.