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Test Agent Workstations

Once you have added or edited an agent Workstation, you should check that screen data is being captured by the Ekisa ScreenLogger and then check that call audio is being recorded (along with the screen recording) and is available within U‑Capture.

To Test with ScreenLogger:

  1. Open the Ekisa ScreenLogger Management Studio on the Ekisa Server, open Network > ScreenLogger System in the Tree View panel on the left. Select the required Workstation and then in the Summary tab click Start Test Recording. Obviously you need to make sure that the agent's PC is logged in and being “used”. After about 10 seconds, click Stop Test Recording.

    Note

    This is just a test recording within the ScreenLogger system and will not be available in U‑Capture.

  2. Open the Ekisa Player Module app on the Ekisa Server.

    Note

    Your Installation Engineer will have provided login details for this app.

  3. Search for the test recording and replay the recording. If you can't find or replay the test recording, check your ScreenLogger configuration.

Test_Recording.jpg

To Test with U‑Capture:

  1. Make a test call to/from the Agent's phone. Also, make sure that the Agent's PC is logged in and being “used” during the call.

  2. In U‑Capture, go to Conversations > Recorded, find and open the call, hover over the screen recording thumbnail in the bottom right and click the [ ] expand button to enlarge the screen recording and replay the call – call audio and screen recording video should replay without any issues.

If you can't find or replay the test recording in U‑Capture, check your U‑Capture and ScreenLogger configuration.

If you’re familiar with screen recording on Quantify, it’s worth mentioning that you do not need to have the Ekisa Player Module installed on a PC being used to replay a call with U‑Capture.

NGScreenRecording.png
NGScreenRecording2.png
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