Uniphore Customer Portal

Office 365 Phone System users (via E5 or E3 Add-on)

Business Essentials

Business Premium

Enterprise E1, E3, or E5

Enterprise E4 (for anyone who purchased this plan prior to its retirement)

Microsoft.Compute

Microsoft.BotService

The certificate must contain a public key.

The certificate must be created for key exchange, exportable to a Personal Information Exchange file ( .pfx file).

The certificate's subject name must match the domain used to access the cloud service.

The certificate must use a minimum of 2048-bit encryption.

Basic Internal Call – A call between two MS Teams users in the same organisation.

Basic External Call – A call between an MS Teams user and MS Team user in a different organisation.

Basic Call (External PSTN User) – A call between an MS Teams user and a standard PSTN number via direct routing.

Holds – A call continues to be recorded when it’s put on hold. There is no call segmentation *

Transfers (Warm and Blind) – A call ends when it’s transferred away from an MS Teams user. If the call is transferred to another recorded MS Teams user, the call is recorded as a new call.

Conference Calls (MS Teams & PSTN) / Teams Rooms / Screen Sharing – The recorded call contains all audio for all participants in the meeting. MS Team users are recorded as they join the call, and call recording ends for them when they leave the call. *

Redirects / Forwards – A call that is forwarded to a recorded MS Teams user is recorded as a basic call. A call that is forwarded to a non-MS Teams user is not recorded.

Voicemail – The call audio and metadata is not recorded if a voicemail is left by an external user, however, retrieval of voicemail is recorded as the MS Teams user is playing the call back.

Delegated Calls – Allows an MS Teams user to have their calls answered on their behalf by another MS Teams user. For example, a manager whose calls are directed to their assistant. When someone phones the manager, both the manager’s phone and the assistant’s phone ring. Call recording is based on the MS Teams user who answers the call.

Call Parking – When a call is placed on hold by an MS Teams user on one device, and picked up on a different device. Call recording stops when the call is placed on hold, and a new call recording starts when the call is retrieved.

Federated Calls – A call between an MS Teams user and a Skype for Business user.

Call Queueing – Calls routed via a Queue to a recorded MS Teams user are captured when the call connects.

Call Start Date/Time

Call End Date/Time

Call Duration

Call Direction

Call Routing (Internal or External)

Call Type (Meeting-MeetNow, Meeting-Scheduled, Call-Group, Call-PSTN, Call-Teams)

External Call ID

Extension (Local)

Extension Name (Local)

Extension Email (Local)

Other Party (Remote) *

Other Party Name (Remote) *

Other Party Email (Remote) *

Channel Name

Meeting Participant Count

Teams Channels & Teams Chat

Teams channels and Teams chat are not supported in the U‑Capture / MS Teams integration as they are an Instant Messaging feature.

Linked Calls

Linked Calls are not supported in the U‑Capture / MS Teams integration, Single Call on Hold is always enabled and cannot be disabled.

Prevent Toll Bypass

Microsoft have a calling policy that can be applied to users called Prevent toll bypass and send calls through the PSTN (i.e. Location Based Routing). This can be found through the Microsoft Teams admin center under Voice | Calling policies . Microsoft state:

“It is expected that compliance recording will be turned off for a user if they are enabled for Location Based Routing.”

Therefore, any users that have this calling policy applied will not be recorded, even if they also have the compliance recording policy assigned.

Meetings

At the time of publishing (December 2022) Microsoft are currently working on performance improvements of meetings, which may impact recording performance for meetings.

Resiliency Duplicate Calls

When using multiple Collectors for resiliency, identical calls (duplicate) will be present in U-Capture, one call for each Collector present in the resiliency model.