Specification and Requirements
This topic general information related to prerequisites, as well as system capabilities and considerations for Cisco UCCE.
Prerequisites
Prerequisites – UCCE Specific
Prerequisites – Uniphore Specific (U-Capture)
In general, there are no additional U‑Capture system requirements specific to a Cisco UCCE integration.
Call Recording Capabilities
UCCE metadata fields must be configured in the UCCE system in order for them to be available in U‑Capture. For more information see Prerequisites – UCCE Specific.
Firewall Port Considerations
System Updates
Unlike other U‑Capture recording integrations, there are no customer configurable components so this topic only covers architecture, specifications, and requirements. If you require further system configuration changes for your U-Capture/Cisco UCCE integration, or you need to increase capacity/resiliency in any way, please contact your Uniphore representative for support.