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Uniphore Customer Portal

Setup an Inbound Voice Call in Twilio

To setup Voice call, go to Phone Numbers from the left menu. Click Manage and select Active Numbers. The Active Numbers are listed as displayed below:

Active_number.png

  1. Click the Number to configure Voice & Fax details.

    Voice-Fax.png

  2. From ACCEPT INCOMING drop down menu, select Voice Calls.

    image91.png

  3. From CONFIGURE WITH drop down menu, select Webhook, TwiML Bin, Function, Studio Flow, Proxy Service.

    image92.png

  4. From A CALL COMES IN, select Webhook, Enter URL and select HTTP POST

    Call_Comes_in.png

    Example Webhook

    https://localhost.port/initiate/domainIdentifier/{domainIdentifier}/language/{language}?apikey=<static_key>

    Example Webhook for Platform Users

    https://localhost.port/tcr/initiate/domainIdentifier/{domainIdentifier}/language/{language}?apikey=<static_key>

    Note

    Reach out to Platform or U-Self Serve Team to obtainapikey <static_key>. To generate domainIdentifier, execute Create or Update Domain Properties API. If UVC is used, generate UVC key from UVC Settings.

    The parameters used in the webhook are described in Setup an Outbound Voice Call in Twilio.

  5. Click Save and go to Active Number to view the configured number.

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