Setting a Default VA Configuration
Using the Configuration page of a selected Virtual Agent (VA), you can assign default Intent Flows and messages for common scenarios:
From X-Console, navigate to U-Self Serve in the left pane and select AI model from the drop down.
In the AI Model, the available Virtual Agents are listed. Select the Virtual Agent for which the Configuration need to be made.
From the selected VA, click the Configuration tile to access the default VA settings.
Each Virtual Agent can be configured as follows:
Scenario | Description |
|---|---|
Greeting | Select the Flow to be triggered when a VA conversation begins. |
Intent Fallback | Select the Flow to be triggered when the Intent of the user cannot be detected. |
Slot Filling Fallback | Select the Flow to be triggered when a Slot value cannot be filled in by the Slot Resolver. |
End Conversation Flow | Select the Flow to be triggered when the current VA conversation is completed logically by the user. |
NLU No Response | Select the Flow to be triggered when no response is received from the NLU. |
Language Not Supported | Enter the message to be displayed when an incorrect Language ID is used in a VA conversation. This is a mandatory setting. |
For complete details on creating and working with Intent Flows, click here.