Request
Upload the CSV file with a set of contacts and reason for failure. Given below is sample CSV file:
Name | Description | Data Type |
|---|---|---|
Organization Name | Name of the organization | String |
Category Name | Name of the category | String |
Client ContactId | Client’s contact ID | String |
Failure Reason | The Reason why the calls have failed to process. Example: Abrupt disconnect, major silence, poor audio quality etc. | String |
Example Response
{
"status": 200,
"message": "Contacts added to the failed list successfully"
}After reprocessing report data, the calls that are excluded from scoring are immediately applied in advanced reports, otherwise report reprocess cannot happen at the scheduled time.
If you provide any invalid Organization name or Category name, system throws an error message “Invalid organization name/category name found <Organization name/Category name>”.
After reprocessing, the calls that are in failed status are considered for score evaluation and audio files are moved from rejected folder to source folder.