Processing of U-Assist Transcripts in U-Analyze
U-Analyze can now process call transcripts that come from U-Assist without the need for a separate speech to text transcription process for the same calls or recordings. This does not affect the ability of U-Analyze to operate in a standalone configuration and it can still ingest recordings and run through the transcription & NLP pipeline. The addition of this functionality helps to reduce the total cost of ownership, hardware infrastructure and contact processing turnaround time.
U-Analyze processes the below U-Assist inputs:
Transcripts only
Transcripts and audio.