Overview
This section provides information about integrating Uniphore’s LivePerson widgets (Summary and Disposition) into the LivePerson Agent Workspace.
Also, it includes:
Architecture that describes the integration of Uniphore cloud and LivePerson Agent Workspace
Configuration of widgets in Agent Workspace
Generation of contact summary and disposition for digital chats.
This information is intended for administrators who integrate, configure, and maintain Uniphore’s LivePerson widget in the LivePerson Agent Workspace.
Purpose
This section provides information about integrating Uniphore’s LivePerson widgets (Summary and Disposition) into the LivePerson Agent Workspace.
Architecture that describes the integration of Uniphore cloud and LivePerson Agent Workspace
Configuration of widgets in Agent Workspace
Generation of contact summary and disposition for digital chats.
Audience
This document is intended solely for administrators who integrate, configure, and maintain Uniphore’s LivePerson widget in the LivePerson Agent Workspace.