Multi Environment Accounts
Every U-Assist tenant features Uniphore's Multi Environment capability, which enables the environment level logical separation for configuration made by Admin and Analyst in the U-Assist application. Thus allowing the user to move the configuration to production after testing without impacting the production environment.
This feature enables you to develop, test and release your changes made in the U-Assist application continuously and with high productivity.
Three out-of-the-box environments, each maintaining segregated configuration for alert, entity, summary, disposition and promises, are provided for each Multi Environment account:
DEV – A dedicated environment for development. All the configuration changes made in alert, entity, summary, disposition and promises are automatically published to this environment.
TEST – A dedicated environment for testing. TEST mode can be used to simulate either the PROD environment (for testing of new features in a production) or the DEV environment (for fixes of production defects).
PROD – The production environment. You cannot make any configuration changes in this environment.