How does a VA ask questions to capture a specific value from the end user?
The VA uses the X-Designer Slot Resolver element to prompt an end user for a specific value for a specified Slot.
Note
Ensure the required Intent, Slot, Training Phrases and Intent Flow are created and the Intent is mapped to the flow.
Multiple flows can be created for a single VA-Language combination.
In the Intent listing page, for a given Intent we can map only to a single flow to be executed during Run time.
Add a Slot Resolver element to the flow and map a unique Slot.
In the Prompts and display settings, add the question to be asked by the VA. For example, Enter your Date of Birth.
Save the Intent Flow.
When the Intent is identified, the respective Intent flow is triggered.
The Slot Resolver in the flow is executed. The VA asks the question given in Prompt 1.
When the user enters a value for Prompt 1 and if the Slot value is extracted from user input then the flow continues in the Success path.
If the Slot value could not be extracted from the user input, the questions in subsequent prompts (prompt 2, prompt 3 and more) are asked by the VA.
Even after all prompts are triggered, if the Slot value could not be extracted then the flow continues in the Failure path.
In a Slot Resolver, Global Intent paths can be mapped. For example, when the VA asks for Account ID and the user can say "Call later".
When the VA recognizes the user input (Example: Call later) as Global Intent then the flow continues in that specific path.